Our list is currently unfinished, we haven’t brought in all of 2021 or start of 2022, so we intend that over time this list will grow. The team are writing case studies which we will link through to. The purpose is to help us work more in the open and if anyone reading this is working on something similar feel free to get in touch and discuss anything you see here.
2021
| Title | Description | Technologies | Notes | Launch Date |
|---|---|---|---|---|
| Highways Enquiries and Fault Reporting | Liberty Create Integrated with HIAMS | June 2020 | ||
| EY enablers fire, slips, new suppliers and amends Short application for Cumbria Care Discovery (sight register) Business support (discovery) Data breach (discovery) december Gov Pay / Stripe (discovery) TTROs Holiday Activity Program Adult Online Courses booking and payments 2020 Library Contact us (built in november) Shortbreaks registration 2021, booking 2022 Afghan Refugees (august) Brokerage discover and POC Facilities managment Discovery Health CRM (joanna coleman) All K2 forms into LC Softphone Telephony Blue badge and Waste customer record alignment Track and Trace API and architecture overhaul to align to national |
2020
| Title | Description | Technologies | Notes | Launch Date |
|---|---|---|---|---|
| Management and allocation of Health and Social Care covid-19 grants | An end to end service with care providers to meet gov requirements to effectively manage and report on allocation of funds and grants | Liberty Create | November 2020 | |
| Covid-19 Enquiry management (Care providers) | To move commissioning and outbreak management away from case managing and reporting on data in a mailbox | Liberty Create integration with Outlook forwarding | October 2020 | |
| Household waste and recycle centre booking service | During the covid-19 pandemic restrictions were put in place nationally or HWRCs. The services provided a end to end telephone line and online booking service. | Liberty Converse Liberty Create | August 2020 | |
| Plan your wedding ceremony | Alignment of existing wedding planner system, for example what music, how many guests, readings. To match covid guidelines | Liberty Create | July 2020 | |
| Covid-19 Outbreak management (Care providers) | Phase 1 – outbreak management. Centralisation of positive cases across Cumbria Care providers. | Liberty Create | July 2020 | |
| Covid-19 Track and Trace | A multi-agency contact tracing solution of people with positive covid-19 tests. Initial focus on outbreak management of Cumbria’s care homes and schools. | Liberty Create, import of national PCR results | 1st dedicated covid-19 contact tracing solution in the UK. | June 2020 |
| Covid-19 PPE Distribution | A services that enables CCC Care Homes, Schools etc request Personal Protective Equipment, | Liberty Create | May 2020 | |
| Self service re-plan your covid-19 cancelled wedding ceremony | Contact all couples who’s wedding were scheduled to be cancelled due to covid and capture their updated plans | Liberty Create with data migrated in from Stopford | April 2020 | |
| Covid-19 Vulnerable People support service | Delivery of a Covid telephone helpline, user centred case management… Enabled access to district council staff across six community hubs delivering food and medicine supplies to people shielding | Liberty Create | 1st Live iteration launched in 5 days, work alongside GIS staff from Sellafield Ltd… | March 2020 |
| Freedom of Information and Environmental Information Regulations | An extension of our Complaints case management system “Contact-us” | Liberty Create | February 2020 | |
| Community Grants | A community grant application, case management and approval service | Liberty Create | January 2020 |
2019
| Title | Description | Technologies | Notes | Launch Date |
|---|---|---|---|---|
| Temporary deposits and hoardings permits | An extension of the Streetworks (Skips, scaffolds, Christmas lights) permit service | Liberty Create | December 2019 | |
| Complaints | A case management system for complaints (corporate, adults, childrens), compliments and MP correspondeces | Liberty Create | Phase 1 of 2 Migration of data from legacy system. Integration with ServiceNow API to import employee data | November 2019 |
| Online invoice processing | An internal service to migrate from a paper process where all invoices are posted to accounts-payable from council departments, to a digital process with robotic process automation to enter invoices into the finance system for payment | Liberty Create Blue Prism RPA | November 2019 | |
| Digital project management | A tool for the team to manage projects | Liberty Create | October 2019 | |
| Apply for a resident’s Parking Permit | Stage 1 transformation to create an online application for an otherwise paper only process | Liberty Create | Integration with DVSA | September 2019 |
| Apply for Christmas lights on the Highway (Permit) | An extension of the Skips and Scaffolds permit service | Liberty Create | September 2019 | |
| Third-party insurance claims | Insurance case management service for claims against Highways | Liberty Create | Integration with Zurich insurance | July 2019 |
| Business Portal | A my-account service for approved contractors to access business specific service E.G. Skips and scaffold permits | Liberty Create | June 2019 | |
| Apply for a Waste Permit | TUPE of a contracted out team to Cumbria County Council. An end to end service including creation of Waste telephone-line contact centre solution, online application, case management and CRM. | Liberty Converse Liberty Create | Integrated with DVSA vehicle API. | May 2019 |
| Archives Bookings | An end to end service where users can book archives, desk space and facilities. | Liberty Create | Pilot/Alpha with Kendal Archive Centre | March 2019 |
| Blue Badges | End to end Blue Badge application, payment, case management and badge ordering service | Liberty Create integrated with Gov.uk PAY, GetAddress.io and DfT Central Badge (BBDS) | Integration with the Department for transport BBDS Manage Blue Badge API | February 2019 |
2018
| Title | Description | Technologies | Notes | Launch Date |
|---|---|---|---|---|
| Streetworks Skips and Scaffold Permits | End to end permit application, case management and payment service | Liberty Create integrated with Gov.uk PAY | 1st Liberty Create development to launch for public use | December 2018 |